Our Meticulous Service Process
At XPRT Biomedical Services, we employ a meticulous, multi-stage process to ensure the safety and efficiency of your portable oxygen concentrator. Our specialized approach involves strict adherence to the manufacturer's service manual, guaranteeing that every component is thoroughly inspected and tested according to the exact procedures outlined. Here's a clear breakdown of our service process:
- Initial Inspection: Upon receipt, we conduct a comprehensive visual inspection of the portable oxygen concentrator to identify any visible damage or issues with the chassis, user interface, battery compartment, or oxygen outlet port.
- Disassembly & Component Inspection: We carefully disassemble the portable oxygen concentrator, examining each component for signs of wear, damage, or contamination. Key components, such as the compressor, sieve beds, control valves, air filters, battery systems, and the main control board (PCB), are checked for operational integrity following the manufacturer's guidelines.
- Bench Testing: By drawing on our experience and honing our expertise, we successfully isolate and address potential issues. Listening for distinctive noises (like compressor sounds or valve cycling) and checking for error codes allows us to pinpoint and resolve malfunctions. Our experience-driven approach ensures we make informed adjustments, calibrations, or replacements, restoring proper functionality and performance.
- System Integration & Functionality Test: After replacing any defective components, we reassemble the portable oxygen concentrator and perform a series of tests to ensure all components work together seamlessly. This includes:
- Checking the air intake and exhaust systems for proper operation.
- Verifying the compressor's performance and cooling.
- Testing the sieve beds' adsorption and desorption cycles for efficient oxygen separation.
- Assessing the PCB, control/alarm functionality (e.g., low oxygen, no breath detection), and battery charging circuits.
- Final Output Test: Before releasing the portable oxygen concentrator for return, we perform a final check of the oxygen output levels using our high-precision analytical instruments. This ensures that the machine is delivering the correct oxygen concentration (typically 87-96%) and flow rate or pulse volume at each setting. We also conduct a full battery cycle test to verify its duration and charging capability.
- Quality Control & Documentation: We maintain strict quality control standards by monitoring key performance indicators and documenting each step of the process, including all calibrations, battery performance, and parts replaced. This ensures that every portable oxygen concentrator leaving our facility is safe, reliable, and meets the manufacturer's specifications.
By following this rigorous, step-by-step process and adhering to the exact test procedures outlined in the service manual, we guarantee that your portable oxygen concentrator is restored to optimal performance and safety before it's returned to you.
