Our Meticulous Service Process
At XPRT Biomedical Services, we employ a meticulous, multi-stage process to ensure the safety and efficiency of your heated humidifier. Our specialized approach involves strict adherence to the manufacturer's service manual, guaranteeing that every component is thoroughly inspected and tested according to the exact procedures outlined. Here's a clear breakdown of our service process:
- Initial Inspection: Upon receipt, we conduct a comprehensive visual inspection of the heater to identify any visible damage or issues with the chassis, user interface, or connections for the breathing circuit and water chamber.
- Disassembly & Component Inspection: We carefully disassemble the unit, examining each component for signs of wear, damage, or contamination. Key components, such as the heater plate, temperature sensors, water chamber seal, connectors, and the main control board (PCB), are checked for operational integrity following the manufacturer's guidelines.
- Bench Testing: By drawing on our experience and honing our expertise, we successfully isolate and address potential issues. Listening for distinctive alarms, observing heating performance, and systematically evaluating individual components while considering their interactions allows us to pinpoint and resolve malfunctions. Our experience-driven approach ensures we make informed adjustments, calibrations, or replacements, restoring proper functionality and performance.
- System Integration & Functionality Test: After replacing any defective components, we reassemble the heater and perform a series of tests to ensure all components work together seamlessly. This includes:
- Verifying the integrity of the heating and humidification system.
- Testing the heater plate performance and thermal regulation.
- Calibrating the temperature and humidity delivery systems to ensure precise and stable output.
- Assessing the PCB and verifying all user settings, alarm parameters, and monitoring functions.
- Final Output Test: Before releasing the heater for return, we perform a final performance verification using our high-precision temperature and humidity analyzers. This ensures the device is accurately delivering the set parameters, including airway temperature, humidity output, and proper alarm function.
- Quality Control & Documentation: We maintain strict quality control standards by monitoring key performance indicators and documenting each step of the process, including all calibrations and parts replaced. This ensures that every heater leaving our facility is safe, reliable, and meets the manufacturer's specifications.
By following this rigorous, step-by-step process and adhering to the exact test procedures outlined in the service manual, we guarantee that your Fisher & Paykel heater is restored to optimal performance and safety before it's returned to you.
